1.When will my order ship?
Our products usually ship within 3-5 BUSINESS days (business days do NOT include weekends or holidays)! However, if we have some promotion or a new launch, orders may take a bit longer to process. Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.
2.Will my package be charged delivery/customs fees?
All international orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import of your order based off product value.
3. Delivery and Returns Delays
We do our very best to process and ship your order as quickly as possible, however once your order is transferred , it may encounter delays during its journey to you. The same is true for orders determined to be undeliverable and returned to our HQ.
Please note, we are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from Logistics to the local carrier in your country or air and ground transportation strikes or delays. Our team can only view the same information that you can via your order’s tracking number.
Please allow our full shipping times to pass before reaching out to our Customer Care team!
For domestic orders, shipping may take up to 5 business days.
For international orders, shipping may take up to 21 business days.
If your order is traveling beyond these time frames, please email or line ( Line ID: @978zjdsp) us with your order number and tracking information so that we may assist you further!
For returned orders, please note that we will issue a full refund for your order once it is received at our HQ and confirmed to be undeliverable. We are unable to process a refund for a returned order until we physically receive the package. We apologize for any inconvenience!
4. What countries do you ship to?
We only deliver domestic of Taiwan, Hong Kong, Singapore and Malaysia.
5. Period of withdrawal and return?
You have 7 days from the reception of the parcel, to return it to us if the products were not suitable for you. You are responsible for the delivery charges of the return. The items will have to be sent back complete, in their original package. We will not take and pay back any item that will be sent back incomplete, damaged, broken, or soiled.
*Any others question, please email us: firstname.lastname@example.org